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Keystone Health Plan East (KHPE) has been awarded "Excellent" accreditation status by the National Committee for Quality Assurance for both Commercial and Medicare products.

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Surveys show high member satisfaction (1999 results).

           KHPE                                                84%

           KEYSTONE 65                                95%

           PERSONAL CHOICE                    95%

           PERSONAL CHOICE 65               92%

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Only 1.8% of members saw getting a referral to a specialist as a significant problem.

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IBC contracts with 10,000 professional providers, which is over 90% of those in the Philadelphia 5-county region.

OVER THE PAST FEW YEARS

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The percentage of children fully immunized increased from 70% to 75%.

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The percentage of women getting mammograms increased from 65% (Medicare) and 68% (Commercial) to 73%.

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Admissions for complications of high-risk pregnancy decreased 22%.

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Member satisfaction with waiting times in physicians offices increased from 33% to 65%.

SIX REASONS TO CHOOSE BLUE/CROSS BLUE/SHIELD

INTERNAL SURVEY CONDUCTED BY IBC AFFILIATES